Stormraven

About two weeks ago now I inquired about getting broadband from BT. I paid for everything and they promise to have everything up and running within the week, I received the broadband products by post and when it came to the engineer coming to activate my line they told me that there were no free lines left.

In order for me to get broadband I have to wait BT to see if there is a line free, either that or they are going to have to send some surveyors out to check about installing a brand new line, BT told me that they would have to dig up the road to install new lines.

What I don’t understand is, why do they wait until someone rings up to buy their services then they find out that there is a line shortage why don't they just install new lines as soon as there are no free lines.

I was so annoyed and now I'm still waiting. It's annoyed me so much that I had to post this and let it all out

X_Mystico

There all Morons from Space Really
the simplest of tasks don't seem required
its sad really>

Stormraven

It's odd isn't it. It seems as though as soon as they have people money they don't really care what happens I had a phone call on Friday and they said that they were going to ring me up on Monday (today) for an update. Knowing my luck it won't get sorted for ages

chrisrulez001

id get onto them everyday asking is it done yet, and i wouldnt stop annoying them till it worked. ive never had any trouble with my ISP, they are cool.

Stormraven

I am doing that Chris. The only thing is, there isn't much they can do quickly because they may have to dig the road up to install new lines. It just gets annoying, why don't they install new lines before customers ring up and enquire about buying their products

Canada

You should just tell them you want your money back .

X_Mystico

Canada's right
you don't want to be paying for a service you are not receiving.
Ideally try and get through to the Manager and complain to them,
only then will you realistically see results

chrisrulez001

i would complain, say "look the service you've given me is rubbish and i want to speak to a manager", and then say to the manager "i want my money back, im not paying for something i aint using".

X_Mystico

Be persistent, Most the time, they'll stick you on a better rate to keep you as a customer
if the agent cuts you off, log the time of the call, that way you have something to fallback on regarding poor quality of service.

chrisrulez001

or even better ring on a mobile and record the phone call